Packages are non refundable once used, or following 12 days after purchase. Packages can not be extended unless a medical note from a physician declares participant is unable to participate due to a condition. Note must list condition and its duration. Credits may not be transferred or shared between multiple participants. Studio reserves the right to shorten the use time on any package at any time. Studio reserves the right to void any package and restrict any participant that violates the studio’s code of conduct.